City Shopping Center & Dulha House ("we", "our", "us") operates the website cityshopingcenter.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site, you agree to the practices described here.

1. Information We Collect

Information you provide directly. When you create an account, we collect your name, email address, and a password. When you place an order, we record the items ordered, the total amount, and your account details so we can process and track your order. When you contact us through our contact form or WhatsApp, we receive the name, phone number, and message details you choose to send.

Information collected automatically. Like most websites, we and our service providers may automatically collect technical information such as your IP address, browser type, device type, pages visited, and the date and time of your visit. This is collected through cookies and similar technologies (described below) and through analytics services.

2. How We Use Your Information

We use the information we collect to: create and manage your account; process and follow up on your orders; respond to your questions and messages; improve our website, products, and services; understand how visitors use the Site; and comply with legal obligations.

We do not sell your personal information to anyone.

3. Cookies

Cookies are small text files stored on your device by your browser. We use cookies and similar technologies to keep you signed in, remember your preferences, measure site traffic, and (if advertising is enabled) show relevant advertisements. You can control or delete cookies through your browser settings. Disabling cookies may affect some features of the Site, such as staying logged in.

4. Advertising (Google AdSense)

We may display advertisements on this Site served by Google AdSense. Google, as a third-party vendor, uses cookies — including the DoubleClick cookie — to serve ads to our visitors based on their visits to this Site and other sites on the internet.

Google's use of advertising cookies enables it and its partners to serve ads based on your browsing. You may opt out of personalized advertising by visiting Google's Ads Settings page at www.google.com/settings/ads, or opt out of some third-party vendors' use of cookies at www.aboutads.info/choices. For more information about how Google uses data when you use our Site, see policies.google.com/technologies/partner-sites.

5. Third-Party Services We Use

We rely on trusted third-party services to run this Site. These providers process limited data on our behalf:

Firebase (Google): account authentication, order storage, and site analytics. Cloudinary: hosting of product images. WhatsApp (Meta): when you choose to place an order or contact us via WhatsApp, your communication is handled through WhatsApp and governed by WhatsApp's own privacy policy. Each of these providers has its own privacy policy governing the data it processes.

6. Data Retention & Security

We keep your account and order information for as long as your account is active or as needed to provide our services and meet legal requirements. We use reasonable technical measures — including secure (HTTPS) connections and access controls — to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

You may access and update your account information at any time from your account page. You may request deletion of your account and associated personal data by contacting us using the details below, and we will act on your request within a reasonable time unless we are required to retain certain records by law.

8. Children's Privacy

This Site is a general-audience shopping website and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes means you accept the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or your data, you can reach us at:

City Shopping Center & Dulha House
Shop# 23, Touseef Market, Daska, Pakistan
Email: cityshoppingcenter.pk@gmail.com
Or via WhatsApp through the button on our Contact page.

Welcome to cityshopingcenter.com, operated by City Shopping Center & Dulha House ("we", "our", "us"). By accessing or using this website (the "Site"), you agree to these Terms & Conditions. If you do not agree, please do not use the Site.

1. About Our Store

We sell premium artificial jewelry, including American Diamond (AD), zircon, and fancy jewelry. Our physical store is located at Shop# 23, Touseef Market, Daska, Pakistan, and has served customers since 2001.

2. Orders & WhatsApp Checkout

Orders placed through this Site are completed via WhatsApp. When you check out, an order summary is prepared and sent to us through WhatsApp for confirmation. An order is only considered confirmed once we reply to you on WhatsApp and agree on the items, price, and delivery details. We reserve the right to decline or cancel any order — for example, if an item is out of stock or a listing contained an obvious pricing error.

3. Prices & Payment

All prices on the Site are listed in Pakistani Rupees (PKR / Rs.) and may change at any time without notice. Payment methods, delivery charges, and delivery timelines are agreed with you directly on WhatsApp at the time of order confirmation.

4. Product Descriptions & Images

We make every effort to display our products accurately. However, jewelry colors and sparkle may appear slightly different depending on your screen, lighting, and photography. Minor variations between product photos and the delivered item do not constitute a defect. All jewelry sold on this Site is artificial / fashion jewelry unless explicitly stated otherwise.

5. Returns & Exchanges

If you receive a damaged or incorrect item, contact us on WhatsApp within 48 hours of delivery with clear photos, and we will arrange a replacement or exchange. For hygiene reasons, earrings and worn items cannot be returned unless faulty. Exchange and return arrangements, including any courier costs, are confirmed case by case on WhatsApp.

6. Your Account

You are responsible for keeping your account credentials confidential and for all activity under your account. Please provide accurate information when creating an account. We may suspend or delete accounts that are used fraudulently or abusively.

7. Acceptable Use

You agree not to misuse the Site — including attempting to gain unauthorized access, interfering with the Site's operation, scraping content in bulk, or using the Site for any unlawful purpose.

8. Intellectual Property

All content on this Site — including text, product photographs, logos, articles, and design — belongs to City Shopping Center & Dulha House and may not be copied, reproduced, or used commercially without our written permission.

9. Advertising

This Site may display third-party advertisements (for example, through Google AdSense). We are not responsible for the content of third-party ads or the websites they link to. See our Privacy Policy for details about advertising cookies.

10. Limitation of Liability

The Site is provided "as is". To the maximum extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the Site. Our total liability for any claim related to an order is limited to the amount you paid for that order.

11. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised "Last updated" date. Continued use of the Site after changes means you accept the updated Terms.

12. Governing Law & Contact

These Terms are governed by the laws of Pakistan. For any questions, contact us at cityshoppingcenter.pk@gmail.com or via WhatsApp from our Contact page.